Monthly Archives: July 2012

Our Big Fat Simulations Promise to You

Big Fat Simulations is a small company. We read all our e-mails, we love our customers, and if you are sad, we are sad. We’re literally a Mom & Pop company, and we believe in the personal touch. So here are our three promises to you …

1. No Obnoxious DRM! Pirates exist. Sad, but true. But we won’t let hatred of people who rip off our games drive us to annoy our paying customers. When you order from us, you immediately get a download link to your game, requiring no keys or passwords. That’s it. No online authentication. No need to keep a disk in the drive.

  • If your computer dies and you need a new registration key? We’re sorry to hear that, and your replacement is free.
  • Register on the Mac and switch to Windows? A new key is free.
  • Your child wants to play the game on his or her own machine? That’s awesome, and an additional key is free.

2. Money-Back Guarantee! If you don’t like our game, we don’t want your money. We have a no-questions-asked One Year Money-back Guarantee. Game stops working? You wake up one morning and realize that it sucks? You decide that you hate us personally, and our adorable children too? Money back within one year. You might think, “Hmmm. I wonder if people ever buy the game, play it through, and demand a refund.” The answer is: No. This has never happened. You know why? Because our customers are awesome people.

3. Free Demos! That means that you get a chance to play and make sure that 1. It works, 2. You are having fun, and 3. The retro graphics don’t enrage you. If the demo works for you and is fun, you can buy the full game and be confident that it will still work and still be fun. And if it doesn’t? Have we mentioned our Money-Back Guarantee? We love that almost all of our customers played a demo first. It means we’re earning our pay honestly. Because, again, If you don’t like our game, we don’t want your money.

100 Million Airplanes Moved in AM4!

Wow, great work everyone! Holy smack. That’s a lot of airplanes moved in Airport Madness 4 within just seven months. That’s 200 times as much traffic as Chicago O’Hare moves for the same time period. I’d better hurry up and get the next edition of Airport Madness 4 out. You folks are going to LOVE this one!

Production Mode

If it seems quiet around the website, our Facebook page, our blog and Twitter feed lately, it’s because we are focused on the completion of Radar Chaos Hawaii Edition.  Our original goal was June 1 (thankfully we kept that one a secret from you, because we missed it).  In May, I mentioned on Facebook that RCHE would be available July 1, but later deleted the comment.  We have since been keeping the date vague, but promising ‘some time in July’.   We are aiming for the last day in July.

Our sincere apologies for not being quick with the email responses these days.  Of course, we always respond to emails involving issues or complaints immediately.  However, it’s those daily emails that we get from users who have an idea for a game that we should make:  “Hey, you should totally make a game that involves trains.  People love trains!  Can you make that next?”.  I always try to respond to these idea people, since this is where all of our great ideas come from.  However, while we are in production mode, sprinting for the finish line, our email efforts are minimized to that of keeping existing customers happy.

Our dream is to take August off.  However, it will likely be dedicated to resolving bugs, assisting customers with their downloads, and adding critical game features that players feel are missing from Radar Chaos Hawaii Edition.   Not to mention, a new version of Airport Madness in time for Christmas (you will love this one!).  There is no rest for game developers.

Look for news of Radar Chaos Hawaii Edition’s release right here in about two weeks!